Privacy Policy
Last updated: January 2025
Privacy Policy
1. Background
This Privacy Policy is framed in accordance with Section 43A of the Information Technology Act, 2000, read with Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
It governs the manner in which Dhvija Finance ("Dhvija Finance") collects, receives, possesses, stores, processes, handles, transfers, and discloses personal information.
2. Purpose
The purpose of this Privacy Policy is to:
Protect the privacy of customers, employees, contractors, vendors, and business partners.
Ensure compliance with applicable laws and regulations.
Safeguard personal, sensitive personal, and financial information against unauthorized access or misuse.
Inform users about how their information is collected, used, stored, and shared.
Note: Information collected offline or through channels other than this website is not governed by this Privacy Policy.
3. Definitions
Dhvija Finance / We / Us / Our
Refers to Dhvija Finance.
Site
Refers to the official website, mobile website, and applications operated by Dhvija Finance.
You / Your
Refers to any individual who accesses or uses the Dhvija Finance website or its services.
Personal Information
Information relating to a natural person that can directly or indirectly identify that person.
Sensitive Personal and Financial Information
Information including, but not limited to:
Passwords
Financial information
Medical records
Physical, physiological and mental health conditions
Sexual orientation
Such information is generally not publicly available.
4. Scope
This Privacy Policy applies to:
Dhvija Finance Employees
Customers
Vendors
Contractors
Business Partners
Third parties handling personal information on behalf of Dhvija Finance
All personnel handling personal information are expected to comply with this Privacy Policy.
Personally Identifiable Information (PII) is stored in:
Cloud-based Data Centers of authorized service providers.
5. Collection of Information
Personal information may be collected both online and offline.
Regardless of the method of collection, the same privacy standards apply.
Personal information will only be collected when:
Valid and informed consent has been obtained.
It is necessary for contractual obligations.
Required by applicable law.
Required to protect the vital interests of the data subject.
Necessary for public interest purposes.
Dhvija Finance follows these principles:
Collect only information necessary for providing services.
Optional information is clearly identified.
Avoid unnecessary collection wherever possible.
Use de-identified information whenever feasible.
Ensure third-party vendors comply with this Privacy Policy.
Conduct annual reviews of collected information and obtained consent.
Obtain Board approval before adopting new electronic collection methods.
Review privacy policies of third-party data providers before accepting information.
6. Use, Retention and Disposal of Information
Information is used for:
Customer Due Diligence (CDD)
Compliance with KYC Directions, 2016
Credit underwriting
Processing loan applications
Ongoing monitoring of customer relationships
Information Retention
Personal information is retained only for as long as necessary for:
Business purposes
Legal obligations
Regulatory compliance
Information Disposal
When no longer required:
Information is securely destroyed, or
Permanently de-identified to prevent identification.
Dhvija Finance maintains documented procedures regarding retention periods and disposal practices.
Personal information shall be erased where:
Storage violates applicable laws, or
It is no longer required by Dhvija Finance or the data subject.
7. Sharing and Transfer of Information
Personal information may be shared only:
With the consent of the data subject.
For purposes specified in the contract.
As permitted or required by applicable law.
Dhvija Finance ensures:
Prior notification when information is shared for new purposes.
Communication of privacy obligations to third parties.
Execution of Non-Disclosure Agreements (NDAs) before sharing personal information.
Protection of Personally Identifiable Information (PII) by all partner organizations.
8. Security of Information
Dhvija Finance maintains reasonable security practices to protect personal information.
Security measures include:
Logical and physical access controls.
Board-approved Business Continuity and Disaster Recovery Policies.
Incident response procedures.
Secure storage, handling, transfer, and disposal of personal information.
Information asset classification and labeling.
9. Cookies and Web Beacons
Dhvija Finance uses cookies to enhance user experience.
Cookies may collect information such as:
Browser preferences
IP address
Login session details
Website usage patterns
This information helps:
Improve website functionality.
Personalize user experience.
Maintain secure sessions.
Web Beacons
Dhvija Finance may use web beacons (single-pixel GIFs) to:
Analyze website traffic.
Measure email campaign effectiveness.
Track user engagement with website pages and communications.
All collected information is stored securely in cloud-based infrastructure.
10. Links to Third-Party Websites
Dhvija Finance's website may contain links to third-party websites.
Please note:
Dhvija Finance does not endorse third-party websites.
Dhvija Finance is not responsible for their privacy practices.
Information submitted on third-party websites is governed by their own Privacy Policies.
Users are encouraged to review the Privacy Policy of every external website they visit.
11. Children's Information
Dhvija Finance is committed to protecting children's privacy.
Dhvija Finance does not knowingly collect Personal Information from children below the age of 13 years.
Parents or guardians who believe their child has provided personal information should immediately contact Dhvija Finance.
Dhvija Finance will promptly remove such information from its records wherever applicable.
12. Consent
By using the Dhvija Finance website, you:
Consent to the collection of your information.
Consent to its storage and processing.
Consent to its transfer and sharing as described in this Privacy Policy.
If you do not agree with this Privacy Policy, you should discontinue using the website and its services.
13. General
Dhvija Finance may update this Privacy Policy from time to time due to:
Legislative amendments.
Regulatory changes.
Functional enhancements.
Website improvements.
Changes will apply prospectively.
Users are encouraged to periodically review this Privacy Policy.
This Privacy Policy does not create any contractual or legal rights beyond those provided under applicable law.
14. Disclaimer
The information available on the Dhvija Finance website is published in good faith for general informational purposes only.
Dhvija Finance makes no representations or warranties regarding:
Accuracy
Completeness
Reliability
Any reliance on information available on the website is solely at the user's own risk.
Dhvija Finance shall not be liable for any direct or indirect loss or damage arising from the use of the website.
The website may contain links to external websites over which Dhvija Finance has no control. Dhvija Finance is not responsible for:
Their content
Privacy practices
Availability
Terms of Service
Users should review the Privacy Policy and Terms of Service of external websites before using them.
15. Review of the Policy
This Privacy Policy shall be reviewed annually by the management.
Where necessary:
Modifications shall be submitted for Board approval.
Regulatory amendments shall be incorporated promptly.
Revised policies shall be presented at the next Board Meeting following notification of regulatory changes.